Question 1

Do you ship to Canada or outside the contiguous US?

Accepted Answer

Unfortunately,currently we only ship inside the contiguous US.

Question 2

Can I pick up my order?

Accepted Answer

Our warehouses are in the Charlotte / Hickory North Carolina area. Customer pickup options are available, contact us for more information.

Question 3

When can I expect cabinet delivery / installation?

Accepted Answer

Depending on the type of cabinet line and yourlocation, this can vary from a few weeks to a few months. Please contact us about the specific products you are interested in.

Question 4

Can I adjust/choose my delivery / install date?

Accepted Answer

We understand that delays happen in construction, so delivery / installation schedules can be adjusted, a rescheduling fee may be applied.

Question 5

Can I buy the cabinets unassembled?

Accepted Answer

Yes, our RTA line offers a “flat packed” option. Assembly is optional depending on your location.

Question 6

Do you offer special pricing for builders/contractors?

Accepted Answer

Yes, we do. Please contact us to see what we can do for you!

Question 7

Do you have a showroom?

Accepted Answer

Currently we do not have a brick-and-mortar showroom. For certain areas we offer onsite consultation with sample doors. Please contact us to see if we can meet you!

Question 8

Can I use the cabinets outdoors?

Accepted Answer

We do offer metal exterior grade cabinets, but wood cabinets are not recommended for outdoor use.

Question 9

Do the doors and drawers come with soft close?

Accepted Answer

Most of our cabinet lines come standard with soft close drawers. Please see the cabinet styles tab for more information.

Question 10

Are your cabinets covered by a warranty?

Accepted Answer

Yes! Please see the cabinet styles tab for more information.

Question 11

What materials are used for your cabinets?

Accepted Answer

We offer a wide range of materials, from engineered wood products to solid wood, to fit your needs and budget.

Question 12

Can someone come to my home to take measurements?

Accepted Answer

If you are in our “On-Site Consultation” radius, then yes! One of our experienced technicians will assistto ensure the process is smooth.

Question 13

Do you offer design assistance?

Accepted Answer

Absolutely, we use the leading kitchen design software to create realistic 3d renderings that help you see what your cabinets will look like. In most cases, we take a small design fee for the drawings, but there are no additionalhidden fees or binding obligations.

Question 14

What is your return policy?

Accepted Answer

All of our cabinets and parts are built to order and manufactured specifically for each customer's order, we are unable to accept returns on any products we sell.

Question 15

Do you offer financing?

Accepted Answer

Yes, through PayPal Credit and Affirm. PayPal Credit offers 0% financing for 6 months. Affirm loans vary between 10% and 30% APR simple interest for up to 48 months.

Question 16

Can I get a color sample?

Accepted Answer

Yes, color samples are available please contact us for more information.

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